Editorial Reviews:
Synopsis
The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually. Una visión de ITIL que alinea el negocio y la informática para que cada aspecto obtenga lo mejor del otro. Cada elemento del ciclo de vida del servicio se centra en los resultados de clientes y se relaciona con todos los elementos complementarios del proceso que le siguen. Las publicaciones posteriores del grupo principal relacionarán los productos finales para satisfacer los objetivos empresariales, los requisitos y los principios de gestión del servicio que se describen en esta publicación
